​Product help

How do I control the light effect of the earbuds?

1. You can wear the earbuds and long press the left ear for 2 seconds to light on and off. If the operation is successful, there will be a corresponding "light on" or "light off" prompt.

2. You can connect with the HHOGene APP to control the light on & off function, the colors, the rhythm modes, etc.

One or two earbuds have very dim or very bright lights.

1. You can try to solve some minor problems with the earbuds' lighting by putting them into the charging case lid for 5 seconds, then re-open the case and take out the earbuds to reconnect.

2. You can try to solve some earbuds' lighting problems by putting them into the charging case, long pressing the button for 10 seconds to reset, and then reconnecting.

How do I control the brightness of the lights on the earbuds?

You can connect the HHOGene APP to control the light on and off, the color of the light, the rhythm mode of the light, etc.

Can't control the earbuds' light effect through the App.

1. You need to make sure the Gpods have been properly connected with HHOGene APP and are in the Online state.

2. Make sure the Gpods earbuds and HHOGene APP are the latest versions, and the system of the device where the APP is installed cannot be lower than the Android 5.0+, iOS 11+, or Hongmeng 2.0+ system version.

3. You can put the earbuds into the charging case for 5 seconds, and then re-open it to take out the earbuds and reconnect, as a way to try to solve some minor problems with the lighting.

4. You can try to solve some minor problems with the earbuds lighting by putting them into the charging case, long pressing the button for 10 seconds to reset them, and then pairing.

The earbuds' light is not on.

1. You can wear the earbuds and long press the left ear for 2 seconds for the light on and off operation. If the operation is successful, there will be a corresponding "light on" or "light off" prompt.

2. You can put the earbuds into the charging case for 5 seconds, and then re-open it to take out the earbuds and reconnect to try to solve some minor problems with the lighting.

3. You can try to solve some minor problems on the earbuds light by putting them into the charging case, long press the button for 10 seconds to reset and then pair.

How do i turn off the earbuds' light effect?

1. You can wear the earbuds and long press the left ear for 2 seconds for light on and off. If the operation is successful, there will be a corresponding "light on" or "light off" prompt.

2. You can connect to HHOGene APP to operate the light effect on and off, the color of the light, the rhythm mode of the light, etc.

After the earbuds' light effect is closed, there is always a flicker of light.

1. You can try to solve some minor problems with the earbuds' lighting by putting them into the charging case for 5 seconds, then re-open it and take them out to reconnect.

2. You can put the earbuds into the charging compartment, press and hold the button for 10 seconds to reset and then pair to try to solve some minor problems with the earbuds' lighting.