​Product help

When will GPods be shipped?

Do you charge shipping fee?

How long does the shipping take?

Which countries will the first batches be released in?

Can I change shipment info after order is finished?

Can I track my delivery?

Which type of connection does GPods use for charging?

Please use the charging cable that comes with GPods to charge the GPods charging case. Using a poor-quality Type-C charging cable to charge GPods may fail to charge and affect the life span of the GPods charging case.

How long does it take to charge the earbuds?

It takes 40 minutes to fully charge the earbuds using the GPods charging case.

How long does it take to charge the case?

When using the standard charging cable and a charger with 5V1A output, it takes 1.5 hours to fully charge the GPods charging case. With other cables and chargers with lower output currents, the charging time might be longer.

Can I charge my GPods with a fast charger?

The charging case of GPods supports 5V1A input and can optimally adjust the charging speed of the USB charger input you are using.

The earbuds take too long to charge.

If the earbuds take too long to charge (more than 50 minutes), please try the following steps:
1. Make sure your GPods charging case is at 35% or higher.

2. Check the charging contacts of the earbuds and charging case for dust or dirt that may block the charging.

3. Make sure your device is updated to the latest version of firmware and reset it.

The charging case takes too long to charge.

If the charging case takes too long to charge (more than 1.5 hours), try the following steps.

1. Make sure the charger and the charging cable itself are well connected.

2. Make sure the charger you are using has a voltage output of 5V, a current output of not less than 1A, and that the charging cable is properly connected to the charging case.

The LED lights on the charging case do not work.

1. Make sure that the charger and charging cable are OK and properly connected to the charging case.

2. Check if there is any dust that might be blocking the power conduction.

3. Reset your GPods device.

My GPods won't charge.

1. Make sure your GPods charging case has at least 10% of battery.

2. Check the charging contacts of the earbuds and charging case for dust or dirt that may block charging.

3. Reset your GPods device.

My GPods case won't charge.

1. Make sure the charger and the charging cable are OK. It is recommended to use the standard cable to achieve the correct connection to the charging case.

2. Check if there is dust on the charging contacts of the charging case and charging cable, which may block the power conduction.

3. Check if the charger you are using supports 5V voltage output.

What is the battery life of GPods?

When your GPods earbuds are fully charged, you will have at least 3 hours of listening time with ANC and LED lights on. The charging case adds not less than 15 hours. The above use time is in 25 degrees Celsius environment.

The battery drains fast.

1. GPods products use high-quality lithium batteries that can maintain more than 80% of capacity after 500 cycles of charging.

2. To extend the battery's life span, please use the qualified charger and standard charging cable for charging, and when the earbuds are not in use, please be sure to put them into the charging case to turn them off.

How to check the battery level of the earbuds?

You can use the HHOGene app to check the battery level of the charging case or each earbud. To use the app to check the battery level, first make sure the app is active and the charging case is turned on.

- Green indicates a battery level above 60%.

- Orange indicates 21-60% battery life.

- Red means the battery is very low and should be returned to the charging case for recharging.

How to check the battery level of the charging case?

You can use the HHOGene app to check the battery level of the charging case or each earbud. To check the battery level using the app, first make sure that the app is active and that the charging case is turned on. When the charging case is not connected to the charger for charging.

- Green indicates that the charging case has more than 60% battery remaining.

- Orange indicates 21-60% battery remaining.

- Red indicates that the battery is very low and should be charged as soon as possible

Does GPods use power when not in use?

Your Gpods have a built-in smart timeout feature. When not in use, the earbuds will automatically turn off after a period of time.